FAQ’s

Check your ticket status under "My Tickets" and ensure your contact details are correct. Avoid submitting duplicate tickets.

Restart your computer, close unnecessary programs, clear temporary files, and scan for malware.

Check system notifications for outages or ask a supervisor before submitting a ticket.

Disconnect from the internet, run a virus scan, and contact IT before logging into company systems.

Use strong passwords, do not share credentials, and log out after each session.

Try clearing your browser cache, refreshing the page, using a different browser, or checking your internet connection.

Follow the password reset instructions on the login page or contact IT if multiple failed attempts have locked your account.

If you are repeatedly seeing a CAPTCHA when trying to log in or open the help desk website, try the following steps:

• Open help.curioo.com again in a new tab.

• Refresh the page and attempt to log in again.

• Clear your browser cache and cookies, then log in once more.

These steps should resolve the issue. If the problem persists, please use Contact Us form.